# klink.cloud > Omnichannel customer engagement platform. Voice calls, live chat, email, social media and messaging apps in one workspace, with the Kai AI agent resolving routine conversations end to end and handing the rest to a person with the context attached. Built by K-LINK. Used by banks, fintechs, retailers, hospital groups, logistics networks, insurers and telecom operators. ISO 27001 certified, with private cloud and on-premise deployment available. ## Platform - [Product overview](https://klink.cloud/product): One platform for calls, WhatsApp, Messenger, email and live chat, with an AI agent that resolves the repetitive work and analytics over everything. - [Omnichannel inbox](https://klink.cloud/omnichannel): Every messaging channel in a single queue, with one conversation history per customer and automatic routing by language, value or intent. - [Kai AI agent](https://klink.cloud/ai-agent): An AI agent that answers from your own documentation, completes real transactions through your APIs, from order status to bookings, payments and refunds, and hands over to a human with full context. - [Kai Voice AI agent](https://klink.cloud/ai-voice-agent): A conversational AI voice agent that takes inbound calls and places outbound ones, reaches your systems mid conversation, texts links instead of reading them out, and recovers abandoned Shopify carts by phone. - [In-App Chat for website, iOS and Android](https://klink.cloud/ai-live-chat): Chat support inside your website and your mobile app. Kai answers from your own content, reads the photos customers send, knows who is logged in, and asks for a rating when it is done. - [Cloud telephony](https://klink.cloud/telephony): Virtual numbers in over 100 countries or bring your own SIP trunk. Calls recorded, transcribed and attached to the same case as your chats. - [Virtual phone numbers](https://klink.cloud/virtual-phone-number): Local caller ID across the US, Europe and APAC, or bring your own carrier. Calls recorded, transcribed and attached to the same case as your chats. - [WhatsApp Business API](https://klink.cloud/whatsapp-for-business): Official WhatsApp Business API through Meta or 360dialog, with the green tick, message templates and every conversation in your shared team inbox. - [Viber for business](https://klink.cloud/viber-for-business): In several markets Viber is the messenger people actually use. Official Viber Business Messaging, with transactional, promotional and session rates published per country. - [Communication APIs](https://klink.cloud/communication-apis): SMS, voice and messaging APIs with global coverage and genuine regional depth, one set of credentials, and delivery reporting you can audit. - [Reporting and CX log](https://klink.cloud/reporting): Every conversation on one timeline, with SLA, response and resolution times, agent activity and channel mix, exportable to CSV or XLSX. ## Use cases - [In-house contact center software](https://klink.cloud/contact-center): Run voice and non-voice support on one platform. Queues, SLAs, recordings and reporting that finally agree with each other. - [AI customer support](https://klink.cloud/customer-support): Automate the repetitive part of customer support with an AI agent that answers from your own content, completes real tasks, and hands the rest to your team with the full history attached. - [Omnichannel help desk software](https://klink.cloud/customer-support-help-desk): Tickets, conversations and calls in one help desk. SLA tracking, custom fields and a kanban board, without a separate voice system. - [Inbound customer service software](https://klink.cloud/inbound-customer-service): Handle high inbound volume across voice and messaging with queue routing, service level targets and an AI agent that absorbs the repetitive load. - [Outbound sales dialer](https://klink.cloud/outbound-cold-calling): Call more prospects with less admin. Local caller ID, recordings, dispositions and outcomes that feed straight into your CRM. - [Appointment booking automation](https://klink.cloud/appointment-booking): Let customers book, reschedule and confirm appointments inside the chat, written straight into Google Calendar, Outlook or your own system. - [BPO and outsourcing platform](https://klink.cloud/bpo-outsourcing): Run multiple clients on one platform with separate queues, SLAs and reporting, and give each client the visibility they ask for. ## Industries - [Customer support for retail and ecommerce](https://klink.cloud/retails-ecommerce): Answer order, delivery and returns questions across WhatsApp, LINE, Instagram, Lazada and TikTok Shop, with an AI agent that checks real order status. - [Customer experience for banks and fintechs](https://klink.cloud/banking-and-fintech): Answer customers across voice, WhatsApp, social and chat, in every language they bank in, with every case timed, categorised and retrievable. - [Customer communication for insurance](https://klink.cloud/insurance): Handle claims, policy questions and renewals across voice and messaging, with recordings, audit trails and ISO 27001 certified infrastructure. - [Patient communication platform](https://klink.cloud/healthcare): Appointments, results enquiries and follow ups across messaging and voice, with recordings, access controls and ISO 27001 certified hosting. - [Customer support for B2B SaaS](https://klink.cloud/b2b-sass-companies): In-app chat, an AI agent trained on your docs, and a help desk that handles both self-serve users and named enterprise accounts. - [CX automation for digital agencies](https://klink.cloud/digital-agencies): Build AI agents, chatbots and customer experience automation for your clients on one platform, with reseller margin and recurring revenue. ## Pricing and rates - [Pricing](https://klink.cloud/pricing): Pay for resolved conversations, not idle seats. Transparent pricing in USD, THB, EUR, SGD and MYR, with volume tiers and annual savings. - [SMS pricing](https://klink.cloud/sms-pricing): Send and receive rates for every country we cover, plus the monthly cost of a number where one is available. No quote form to see a price. - [Virtual number pricing](https://klink.cloud/virtual-phone-numbers-pricing): Outbound landline and mobile rates, inbound rates, and the monthly cost of a number in each market we cover. ## Comparisons - [Zendesk alternative | klink.cloud vs Zendesk](https://klink.cloud/zendesk-vs-klink-cloud): Compare klink.cloud and Zendesk on real monthly cost. Contact center, telephony and an AI agent are included rather than priced per seat and per resolution. - [Freshdesk alternative | klink.cloud vs Freshdesk](https://klink.cloud/klink-cloud-vs-freshdesk): Compare klink.cloud and Freshdesk. One flat plan with unlimited agents, telephony and an AI agent included, instead of Freshdesk, Freshchat and Freshcaller priced separately per agent. - [Intercom alternative | klink.cloud vs Intercom](https://klink.cloud/klink-cloud-vs-intercom): Compare klink.cloud and Intercom on real monthly cost. Unlimited agents, telephony and an AI agent on one flat plan, instead of a seat price, a Copilot price and $0.99 for every Fin resolution. - [Gorgias alternative | klink.cloud vs Gorgias](https://klink.cloud/klink-cloud-vs-gorgias): Compare klink.cloud and Gorgias on real monthly cost. A ticket allowance with overage and $0.90 per AI resolution, against one flat plan with no ticket cap, telephony included and 1,000 resolutions included. - [respond.io alternative | klink.cloud vs respond.io](https://klink.cloud/klink-cloud-vs-respond-io): Compare klink.cloud and respond.io. The same messaging channels without a per user charge or a monthly active contact meter, and with a contact center behind the chat rather than a VoIP integration. - [Genesys alternative for banks | klink.cloud vs Genesys](https://klink.cloud/klink-cloud-vs-genesys): Banks and fintechs in emerging markets compare klink.cloud and Genesys. Genesys lists $155 per named agent a month. klink.cloud is $99 for the whole team, with AI, telephony and private cloud deployment included. - [Chatbase alternative | klink.cloud vs Chatbase](https://klink.cloud/klink-cloud-vs-chatbase): Compare klink.cloud and Chatbase. Chatbase is a strong AI agent builder with a seat ceiling of five people. klink.cloud puts no limit on agents at $99 and runs the contact center behind them. ## Company - [About K-LINK](https://klink.cloud/about-us): K-LINK builds klink.cloud, an AI native omnichannel customer engagement platform. Backed by Indelible Ventures, Accelerating Asia, XA Network and A2D Ventures. - [Customer stories](https://klink.cloud/customer-stories): How banks, fintechs, retailers and hospital groups run their entire customer operation on one platform, and what changed. - [Press](https://klink.cloud/press): Announcements, partnership news and recognition for klink.cloud, with company boilerplate, brand assets and media contact details. - [Partners](https://klink.cloud/our-partners): Telecom partnerships with Ooredoo and Rakuten Viber, plus reseller and affiliate programmes for agencies and consultants worldwide. - [Reseller and channel partner programme](https://klink.cloud/reseller-channel-partner): Sell, implement and support klink.cloud under your own commercial relationship, with margin, deal registration and technical enablement. - [Affiliate partner programme](https://klink.cloud/affiliate-partner): Earn recurring commission for every customer you send to klink.cloud. Apply to the partner programme in a minute. - [Book a demo](https://klink.cloud/book-demo): Book a 30 minute walkthrough on your own channels and queues. No slide deck, just your setup and the numbers for your volume. ## Legal - [Terms of service](https://klink.cloud/terms-of-service): The terms governing use of klink.cloud. - [Privacy policy](https://klink.cloud/privacy-policy): How klink.cloud collects, uses and protects personal data. - [Data deletion instructions](https://klink.cloud/data-deletion-instructions): How to request deletion of your personal data from klink.cloud. ## Also available - [Blog](https://klink.cloud/blog): 739 articles on contact centres, AI agents and customer operations. - [Sitemap](https://klink.cloud/sitemap.xml): every indexable URL. - [Trust Center](https://trust.klink.cloud/): certifications, controls, sub-processors and policies. - [Product documentation](https://docs.klink.cloud/): setup guides for every channel and feature. - [API documentation](https://developers.klink.cloud/): REST APIs and webhooks.