Phone calls that live in the same system as your chats
A call is the highest intent contact you will get all day. It should not end as a recording nobody can find, in a system that does not know the customer messaged yesterday.
No credit card required.
What a separate phone system costs you
Voice sitting outside your support platform is where context and reporting quietly break.
Numbers where your customers are
Local caller ID across the US, Europe and APAC. Telecom rules mean an activation form rather than instant checkout, and most numbers are live within 24 to 48 hours. Your first US or Canada number is free.
Or keep the carrier you have
Bring Your Own Carrier connects your existing numbers, PBX or SIP trunk. Priced by concurrent calls from $50 a month for ten, so your telco keeps billing traffic and nothing has to be ported.
Every call becomes searchable text
Recording and transcription attach to the case automatically, so a call is as searchable as a chat.
Voice with the same context as every other channel
Routing, queues and callbacks without a PBX project
IVR, skills based routing, queue callbacks and business hours are configured in the same place as your chat rules, not in a separate telephony console.
- Inbound call queue groups per team or region
- Skills, language and availability based routing
- Concurrent call limits you set and can see
The work that usually gets skipped
Every call leg writes a Call Detail Record with ring duration, queue wait, talk time, trunk, disposition and a link to the recording, so a disputed call can be reconstructed exactly.
- CDR with ring, queue wait and talk time per leg
- Abandoned call report showing exactly who you missed
- Queue performance and agent answer rate side by side
What supervisors get, not just agents
Voice is judged on the numbers. These are the reports and controls that come with it.
Call detail records
One row per call leg with time, from, to, call, talk and ring duration, queue wait, trunk, status and tags.
Abandoned calls report
Inbound calls that reached a queue and never got an agent, with abandon rate per queue.
Queue performance
Total, answered, no answered, average and maximum wait, average talk and answer rate per queue.
Agent call statistics
Answered, no answered, busy, failed and voicemail per agent, with total ring and talk time.
Trunk activity
Inbound and outbound volume per trunk, tracked by hour, day or month.
Recordings library
Browse, play inline, and download a selection as a zip up to 200MB per batch.
Agent status monitor
A live board of who is Available, Away or Do Not Disturb, refreshing on its own.
Agent status log
A history of status changes with reasons and timestamps, so breaks are auditable.
Inbound queue groups
Route calls to different agent groups by business need, each with its own service level target.
Satisfaction survey
Post call press key ratings, reported per agent and queue.
Service level tracking
The percentage of calls answered inside your target time, shown on the call dashboard.
Bring your own carrier
Keep your numbers, PBX or SIP trunk. Billed on concurrent calls from $50 a month for ten.
Put a number live this week Your first US or Canada number is free. Most activations complete in 24 to 48 hours.
Common questions
Can we keep our existing phone numbers?
Yes. Bring Your Own Carrier connects your existing numbers, PBX or SIP trunk, and is billed on concurrent call capacity rather than minutes. Your telco continues to bill traffic as it does today.
Is call recording compliant for our industry?
K-LINK is ISO 27001 certified and hosted on AWS with single sign on and access controls. Recording, retention and permissions are configurable, and Enterprise plans support private cloud or on premise deployment.
How good is voice quality across the region?
The platform runs in the nearest AWS Local Zone, so APAC traffic is served from Singapore or Australia rather than crossing the Pacific. Per call metrics are visible in the call reports.
Bring voice into the same platform
Keep your numbers, keep your carrier, and finally get calls and chats in one report. Your first US or Canada number is free.
No credit card required. Cancel anytime.