Omnichannel Contact Center Solution

A complete, secure cloud contact center solution that makes it easy to collaborate with agents and improve customer experiences.
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Share team inboxes

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.
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Deliver instant answers

An all-in-one customer service platform that helps you balance everything your customers need to be happy.
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Manage your team

Measure what matters with Untitled’s easy-to-use reports. You can filter, export, and drilldown on the data in a couple clicks.
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Connect with customers

Solve a problem or close a sale in real-time with chat. If no one is available, customers are seamlessly routed to email without confusion.
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Features

Streamline Your Customer Communication

Say goodbye to juggling between multiple platforms and welcome a unified communication hub that handles telephony, email, chat, social media, ticket management, CRM integration, and more. With our cutting-edge technology, managing all customer inquiries becomes a breeze, allowing your team to focus on what matters most - delivering exceptional customer experiences.
Call Notes, Call Tagging
IVR & Intelligent Call Routing
Ticket Management
Omnichannel Team Inbox
Real-time Dashboard
Complete View of Agent Status
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Dashboard mockup
Dashboard mockup
Features

Maximize Efficiency, Minimize Effort

Our Omnichannel Contact Center Solution streamlines workflows, automates repetitive tasks, and intelligently routes interactions to the most suitable agents. Say goodbye to long wait times and frustrated customers. Instead, watch as your team's productivity soars, and customer satisfaction reaches new heights.
Real-time Dashboard
Category & Tag Report
CSAT, Sentiment Analysis
Queue Performance
Role-based Feature Access Control
Complete View of Agent Status
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Features

Customizable and Scalable

We understand that each business is unique, so our solution is designed to be fully customizable to fit your specific needs. Whether you're a startup or an enterprise, our Omnichannel Contact Center Solution is scalable to grow with your business, ensuring you never outgrow your communication capabilities.
Customized API Integration
Local Phone Number Routing
24/7 Support
CRM, ERP Integrations
Customer Data Management
Agent Performance & More
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Dashboard mockup
Dashboard mockup
Features

Essential for business communication

Measure what matters with Untitled’s easy-to-use reports. You can filter, export, and drilldown on the data in a couple clicks.
Integration with PBX System
Export / Import Data
AI-powered Agent Asssitance
Unified Communications
Knowledge Base
IVR & Intelligent Routing
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Features

Ready to Elevate Your Customer Service? Get Started Today!

Ready to revolutionize your customer support? Contact us today and see the difference our Omnichannel Contact Center Solution can make for your business

Share team inboxes

Whether you have a team of 2 or 200, our shared team inboxes keep everyone on the same page and in the loop.

Deliver instant answers

An all-in-one customer service platform that helps you balance everything your customers need to be happy.

Manage your team

Measure what matters with Untitled’s easy-to-use reports. You can filter, export, and drilldown on the data.

Connect with customers

Solve a problem or close a sale in real-time with chat. If no one is available, customers are seamlessly routed to email without confusion.
Get started
Learn more