1. Acceptance of Terms
By accessing or using our platform, you agree to comply with and be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must discontinue using our services.
You must be at least 18 years of age or the legal age of majority in your jurisdiction to use our services. By agreeing to these Terms, you represent and warrant that you have the legal capacity to enter into this agreement
3. Account Registration
To access certain features of our platform, you must create an account. You agree to:
- Provide accurate and up-to-date information.
- Maintain the confidentiality of your login credentials.
- INotify us immediately of any unauthorized use of your account.
K-LINK reserves the right to suspend or terminate accounts that are found to violate these Terms or engage in unauthorized or illegal activities.
4. Services Provided
K-LINK provides a contact center platform designed for communication and customer engagement. We offer klink.cloud , an omnichannel contact center platform to help businesses manage their interactions with clients and customers. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, without prior notice.
5. Subscription and Payment Terms
Billing: All charges are billed to the payment method you provide. You are responsible for any applicable taxes.
Cancellations and Refunds: You may cancel your subscription at any time and no refunds will be provided.
6. Prohibited Activities
You agree not to misuse our contact center platform. Misuse includes, but is not limited to, the following prohibited activities:
6.1 Illegal Calls and Activities
- You may not use the platform to initiate or facilitate any illegal, fraudulent, or unauthorized activities, including but not limited to:
- Spam Calls: Sending unsolicited marketing, promotional, or bulk calls that violate local laws such as the Singapore Spam Control Act, or international laws like the U.S. Telephone Consumer Protection Act (TCPA) and similar regulations.
- Scam Calls: Using the platform to conduct or promote scam activities, including phishing attempts, fraudulent schemes, or impersonating others for financial or personal gain.
- Gambling or Gaming Calls: Any activities related to gambling or gaming where such activities are prohibited by local or international laws.
- Fraudulent Activities: Any attempt to deceive others, commit fraud, or mislead recipients through your use of the platform.
- Harassment or Threatening Behavior: Using the platform to harass, threaten, or harm individuals.
6.2 Compliance with Telemarketing Laws
You are solely responsible for ensuring that your use of the platform complies with all applicable telemarketing, data protection, and consumer protection laws in your jurisdiction. This includes ensuring that all calls or communications are lawful and that you have proper consent where required.
6.3 Data Privacy and Protection
You agree not to violate any data privacy regulations, including the General Data Protection Regulation (GDPR) if operating in the European Economic Area (EEA), and any other relevant data protection laws. You must obtain proper consent from individuals before collecting, using, or sharing their personal data.
We reserve the right to monitor, investigate, and suspend any accounts involved in prohibited activities or violations of these Terms.
7. User Data and Privacy
We respect your privacy and are committed to protecting your personal data. Please refer to our Privacy Policy for information on how we collect, use, and protect your data.
Compliance with GDPR: If you are an individual or entity in the European Economic Area (EEA), we process your personal data in compliance with the General Data Protection Regulation (GDPR).
8. Data Access and Security
Data Access: While we strive to provide a secure platform, we may access user data when required by law, to enforce these Terms, or to investigate and prevent illegal activities, including fraud, scams, spam, gambling, or other violations listed in Section 6.
Suspension for Illegal Use: We reserve the right to access, review, and suspend accounts engaged in illegal, fraudulent, or harmful activities as defined in Section 6. This may include accessing data to investigate breaches of these Terms.
9. Intellectual Property
All content, features, and functionality available through our services (including software, designs, text, graphics, and logos) are the exclusive property of K-LINK or its licensors. You may not copy, modify, distribute, or create derivative works from our content without our express written consent.
10. Suspension and Termination
We reserve the right to suspend or terminate your account for:
- Violating these Terms, including the prohibited activities listed in Section 6.
- Failure to pay subscription fees, if applicable.
- Any other action deemed harmful to our platform or other users.
Upon termination, all rights granted to you under these Terms will cease immediately.
11. Disclaimer of Warranties
We provide our services "as is" and without any warranties or conditions, either express or implied. We do not guarantee that:
- The service will be uninterrupted, secure, or error-free.
- The results obtained from using our services will be accurate or reliable.
Upon termination, all rights granted to you under these Terms will cease immediately.
12. Limitation of Liability
To the maximum extent permitted by law, K-LINK, its directors, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of our platform.
13. Indemnification
You agree to indemnify and hold harmless K-LINK from any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of your use of our services, your violation of these Terms, or your violation of any rights of another person or entity.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles. Any dispute arising under these Terms will be subject to the exclusive jurisdiction of the courts of Singapore.
15. Compliance with International Laws
If you are located outside Singapore, you are responsible for complying with any local laws that may apply to your use of our services. This includes but is not limited to the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and any other local telemarketing and consumer protection laws.
16. Changes to Terms
We reserve the right to modify or update these Terms at any time. We will notify you of any significant changes by posting the updated Terms on our website or via email. Your continued use of our services after such changes constitutes acceptance of the revised Terms.
17. Contact Information
If you have any questions regarding these Terms, please contact us at:
K-LINK ENTERPRISE SOLUTIONS PTE. LTD.
160 Robinson Road, #24-09, Singapore 068914
Email: support@klink.cloud
