Job Title: Tech Support Engineer
Location: Bangkok, Thailand
About Us
At K-LINK, we are a leading global tech company dedicated to revolutionizing customer experiences through cutting-edge technologies. With our expertise in Contact Center Solutions, we provide innovative Cloud Communication Solutions, including CPaaS (Communication Platform as a Service) and CCaaS (Contact Center as a Service), to empower global brands and enterprises across Southeast Asia markets.
Our Mission:
We are committed to delivering world-class solutions that enable businesses to connect, engage, and delight their customers. By leveraging our advanced technologies and industry expertise, we help our clients optimize their customer service operations, drive customer satisfaction, and achieve their business objectives.
The Role
As our K-LINK Operations in Thailand Market continue to grow, we are seeking a dedicated and knowledgeable Tech Support Engineer to join our team in Bangkok. As a Tech Support Engineer, you will be responsible for providing technical assistance to our customers, resolving their issues, and ensuring their satisfaction with our products and services. This is an excellent opportunity to showcase your technical expertise and problem-solving skills in a dynamic and rewarding environment.
Requirements:
- Previous experience in a Tech Support, Pre-Sales Engineer or similar role, preferably in the field of Telecom, Cloud Communication Solutions (CloudPBX, On-Premise PBX Solutions, Unified Communications, or Contact Center Solutions)
- Thai National based in Bangkok: We are specifically looking for candidates who are currently residing in Bangkok, Thailand. This position requires local presence.
- Fluent in English and Thai: Strong proficiency in both English and Thai languages is essential, as you will be communicating with customers in both languages.
- 1 to 2 years of experience in Tech Support, Pre-Sales, IT Support, or Networking: You should have a minimum of 1 to 2 years of practical experience in a similar role, providing technical support to customers. Familiarity with troubleshooting hardware and software issues, networking protocols, and system configurations is highly desirable.
- Any graduate is welcome: We welcome applications from candidates with diverse educational backgrounds. Whether you have a degree in computer science, information technology, or any related field, we encourage you to apply.
Responsibilities
- Provide top-notch technical assistance to our esteemed customers, ensuring prompt resolution of their issues and concerns.
- Respond promptly and professionally to customer inquiries via phone, email, or chat, addressing technical issues and providing effective solutions.
- Utilize your in-depth knowledge and experience to diagnose and troubleshoot complex technical problems related to our Cloud Communication Solutions, Contact Center Solutions, including CPaaS and CCaaS.
- Collaborate closely with cross-functional teams, including developers, engineers, and project managers, to address customer needs and ensure the highest level of customer satisfaction.
- Document customer interactions, troubleshooting steps, and solutions accurately and comprehensively, contributing to our knowledge base and best practices repository.
- Stay up to date with the latest industry trends and advancements, continuously expanding your technical knowledge and skills.
Why Join K-LINK:
- Be part of a reputable and innovative company at the forefront of Customer Experiences Technologies.
- Contribute to the growth and success of our operations in the thriving Thai market.
- Work in a dynamic and inclusive environment that values collaboration, learning, and professional development.
- Showcase your technical expertise and problem-solving skills, making a tangible impact on customer satisfaction and success.
- Enjoy competitive compensation, benefits, and career advancement opportunities within our expanding organization.
- If you are ready to take on this exciting opportunity and be part of our dedicated team in Bangkok, we invite you to apply. Please submit your resume/CV along with a cover letter highlighting your relevant experience to hr@klinkenterprise.com or Apply through our Linkedin Page. We appreciate your interest in joining K-LINK, and we will reach out to shortlisted candidates for further evaluation.
