Looking for the best communication platform for your business? Here's a quick comparison of klink.cloud and Yeastar:
| Feature | klink.cloud | Yeastar |
|---|---|---|
| Primary Focus | Omnichannel communication | Advanced telephony and PBX |
| Channel Support | Voice, email, chat, social media | Voice-centric, basic messaging |
| Deployment | Cloud-based | Cloud, on-premises, self-hosted |
| Pricing | Per-user model (starting $23/user) | Resource-based annual pricing |
| Best For | SMBs to enterprises | Call centers, telephony-heavy needs |
| Key Strength | Unified communication dashboard | Advanced call routing and analytics |
Choose klink.cloud if you need a unified system for managing multiple communication channels.
Go with Yeastar if your business relies heavily on voice communication and PBX features.
Both platforms cater to different business needs. Read on for a detailed comparison of features, pricing, and use cases.
Klink.cloud's centralized dashboard combines telephony, social media, and ecommerce integrations, ensuring a consistent context across all communication channels. Yeastar's P-Series enhances messaging through its Linkus UC Clients. In January 2025, Yeastar added outbound call center features and multi-time zone support. The platform also integrates SMS, WhatsApp, Facebook Messenger, and Live Chat, with all messaging sessions stored directly on its PBX server.
Both platforms go beyond just managing communication channels - they also streamline internal workflows to improve day-to-day operations.
Yeastar stands out with its advanced call flow management. It offers features like skill-based routing, priority queuing, and multiple ring strategies, including Linear, Least Recent, and Rrmemory. Additional tools include 24/7 IVR self-service and Queue Callback.
Klink.cloud focuses on improving operational efficiency. For example, Wall Street English Myanmar partnered with Klink.cloud in September 2024 to enhance its operations by optimizing call routing and unifying communication channels.
"Providing the nearest experience to face-to-face engagement, the phone-based service center offers the most direct and timely customer interactions that drive the sales journey, build relationships, and generate satisfaction." - Yeastar
Both platforms pair workflow tools with strong analytics to support ongoing improvements.
| Feature | Klink.cloud | Yeastar |
|---|---|---|
| Real-time Monitoring | Dashboard & Reports | Queue Panel with live metrics |
| Performance Analytics | Custom Case Tracking | Comprehensive call center reports |
| Integration Capabilities | API & custom webhooks | CRM & helpdesk integration |
| Service Level Monitoring | Multi-Level SLA | SLA & Alarm features |
Yeastar's analytics tools go a step further by offering both descriptive and predictive insights. Its Central Management (YCM) system tracks extension usage, concurrent calls, and overall system performance in detail. This level of monitoring enables businesses to spot trends and make data-driven decisions to improve customer service.
Both klink.cloud and Yeastar offer pricing structures tailored to meet various business needs, but their approaches differ significantly.
klink.cloud uses a tiered, per-user pricing model:
| Plan | Monthly Cost | Key Features |
|---|---|---|
| Free | $0 | Unified Team Inbox, basic CRM (up to 100 contacts) |
| Starter | $23/user/mo | 10,000 CRM contacts, one virtual phone number, inbound/outbound calling, SMS channel, call recording, custom case tracking, dashboard & reports |
| Growth | $69/user/mo | Unlimited CRM contacts, advanced calling and messaging, workflow automation, IVR & rules-based routing, advanced reporting |
| Enterprise | Custom | Custom API and CRM integrations, advanced telephony (IVR, queues), SSO, dedicated support |
Annual subscriptions to klink.cloud come with a 20% discount.
Yeastar, on the other hand, uses a space-based annual pricing model:
| Resource Type | Standard Plan Cost | Features Included |
|---|---|---|
| Meeting Room | $179/year | Room scheduling, display integration |
| Desk | $35/year | Desk booking management |
| Lobby | $699/year | Visitor management system |
| Additional Location | $199/year | Multi-site support |
These pricing structures highlight the differing focuses of the platforms, with klink.cloud emphasizing user-based scalability and Yeastar focusing on physical space management.
For a 10-agent team using klink.cloud's Starter plan, the monthly cost would be around $230. Individual users can upgrade to the Growth plan for $69 per month as their responsibilities grow, without requiring the entire team to switch plans.
Yeastar's costs are tied to physical infrastructure. For example, expanding to a new location would add a $199/year fee for the additional site, alongside other resource-specific costs.
Additional costs also vary between the two platforms. klink.cloud includes one free phone number (available for the US, Canada, or UK) with paid plans, while extra numbers are sold separately. Yeastar, by contrast, requires investment in hardware like interactive displays and sensors. Its Pro plan offers custom enterprise solutions, with pricing available upon consultation.
Yeastar's pricing clearly reflects its focus on managing communication needs within physical spaces.
klink.cloud and Yeastar cater to different needs with their unique interfaces. klink.cloud offers a centralized dashboard that brings together multiple channels like social media, email, voice, SMS, and e-commerce - all in one place. On the other hand, Yeastar focuses on call center management with tools like a web-based Queue Panel for drag-and-drop call handling, an agent dashboard for smoother operations, and a Wallboard that shows real-time metrics and KPIs. Role-based access control ensures team members only see features relevant to their roles. This tailored setup highlights Yeastar's emphasis on call center functionality.
Setting up klink.cloud involves adding messaging channels, setting up workflow automation to manage conversations, and creating custom contact fields. These fields can include dropdown menus, calendars, and even file uploads, making it adaptable to various workflows.
Yeastar provides two setup choices: Cloud PBX for quick and straightforward deployment or On-Premises PBX, which requires IT expertise for tasks like timezone adjustments and DST configuration. Their white label service allows businesses to fully customize the interface, from branding and portal design to custom email signatures (with HTML support) and the inclusion of privacy policies and data agreements.
These differences in setup reflect the platforms' broader operational focuses and target audiences.
klink.cloud stands out by offering an all-in-one solution that combines voice, email, chat, and social media interactions into a single platform. This approach simplifies customer engagement across various channels while keeping operations efficient.
Yeastar, on the other hand, specializes in telephony and CRM integration. Its P-Series Cloud Edition connects seamlessly with tools like Microsoft SQL, Microsoft Teams, and Active Directory, making it a strong contender in the telephony space.
That said, each platform has its own trade-offs, which are outlined below.
klink.cloud falls short when it comes to telephony, as its features in this area aren't as advanced as Yeastar's PBX solutions. Additionally, its free tier imposes restrictions, such as a 100-contact limit in the CRM and limited outbound calling.
Yeastar, while excelling in voice communications, provides limited native support for social media and other digital channels. Businesses seeking deeper integration with platforms like Facebook or Twitter may need to look elsewhere.
The table below highlights the key differences between these platforms.
| Feature Category | klink.cloud | Yeastar |
|---|---|---|
| Core Focus | Omnichannel customer experience | Cloud and on-premises PBX |
| Deployment Options | Cloud-based | Cloud, self-hosted, on-premises |
| CRM Integration | Basic native CRM with tiered contact limits | Extensive third-party CRM support |
| Channel Support | Voice, email, social media, chat, SMS | Primary focus on voice, basic digital channels |
| Scalability | Fits SMBs to enterprises | Flexible scaling for various business sizes |
| Key Integrations | Social platforms, basic CRM tools | Microsoft SQL, Teams, Active Directory, IP Intercom |
| Automation Features | Workflow automation, smart routing | AutoCLIP, IVR, time conditions |
"Easy to use, optimal, and scalable, Yeastar P-Series Phone System reinvents how business connects by converging calling, meeting, omnichannel messaging, integrations, and more in one simple solution, breaking down the boundaries of distance, platforms, and systems." – Yeastar
klink.cloud works well for small to mid-sized businesses looking to streamline customer experience management. Its pricing options, starting with a free plan for individuals and scaling to enterprise solutions, cater to companies on a growth trajectory.
Yeastar, by contrast, shines for established businesses that need advanced telephony infrastructure and PBX features to manage customer communications efficiently.
| Company Size | klink.cloud Strengths | Yeastar Strengths |
|---|---|---|
| Small Businesses | Unified support through omnichannel contact center tools | Core telephony features for essential operations |
| Mid-sized Businesses | Scalable tools with workflow automation | Advanced PBX features for better call management |
| Large Enterprises | Integrated channel solutions for customer experience | Complex PBX systems for intricate telephony needs |
These strengths extend into specific industries, as detailed below.
In Logistics and E-commerce, klink.cloud stands out by managing peak customer inquiries across multiple channels without compromising service quality. Ninja Van's successful implementation showcases this capability.
In Healthcare and Education, Yeastar has proven effective in medical environments. For instance, Leesbrook Surgery reported notable improvements using the Yeastar Hosted System.
For the Business Process Outsourcing (BPO) sector, klink.cloud has delivered impressive results. James Carter, Operations Manager at MPG BPO, shared:
"klink.cloud has made a huge difference for our contact center! Our agents can easily manage conversations across different channels, helping us respond faster and keep our clients happy. We've seen big improvements in both productivity and customer satisfaction since we started using it."
Here’s a closer look at the industry-specific advantages:
klink.cloud:
Yeastar:
The main difference between klink.cloud and Yeastar lies in their areas of focus. klink.cloud is built to provide a seamless omnichannel experience, combining voice, email, chat, and social media. On the other hand, Yeastar is centered around being a comprehensive call center solution with a strong emphasis on traditional voice communication.
| Aspect | klink.cloud | Yeastar |
|---|---|---|
| Primary Focus | Unified omnichannel communications | Traditional call center functionality |
| Scalability | Flexible plans from free to enterprise | Offered as tiered plans |
| Integration Capabilities | Native support for social media and messaging | Primarily focused on voice integration |
| Implementation | Quick deployment with minimal setup | Setup aligned with traditional telephony systems |
These differences highlight how each platform aligns with specific business needs, helping you make a more informed choice.
When deciding between the two, focus on your operational goals and requirements.
If your business needs a platform that integrates multiple communication channels, offers quick setup, and allows for flexible scaling, klink.cloud is a strong contender. Sarah Lee, Head of Contact Center at Horizon Solutions, shares her experience:
"Since adopting klink.cloud, we've seen a massive improvement in our response times. Our customers are happier, and our agents are more efficient than ever."
On the other hand, if your priority is a voice-centric system with advanced call center reporting and a solid telephony foundation, Yeastar might be the better option.
For those curious about klink.cloud, starting with their free plan could be a great way to explore its features. With 99% uptime and the potential to boost productivity by up to 5x, it’s particularly appealing for businesses focused on reliability and efficiency.
