Patient conversations, handled with care
Patients message the way they message everyone else. The difference is that the conversation has to be private, retrievable, and answered by the right person quickly.
No credit card required.
Where patient communication goes wrong
Appointment admin swallows the day, and clinical questions wait behind it.
Appointment admin automated
Booking, rescheduling and reminders happen in the conversation and write straight to your calendar, so reception is not the bottleneck.
Private by configuration
ISO 27001 certified, hosted on AWS with single sign on, role based access and private deployment where required.
The right team, fast
Route by language, department or urgency, so a clinical question does not sit in the same queue as a parking enquiry.
For clinics and hospital contact centers
Booked and changed without a phone call
The agent offers real availability, books the slot, writes it to your calendar and confirms, freeing your front desk for the people standing in front of them.
- Google Calendar, Outlook or your own booking system
- Reschedules and cancellations handled in chat
- Reminders on the channel the patient uses
Every interaction retrievable
Calls recorded and transcribed, conversations logged against the contact, and access limited by role, so information reaches the people who should see it.
- Role based access across every area
- Call recording with configurable retention
- Full contact timeline per patient
What clinics need
ISO 27001 certified
On AWS, with SSO and access controls.
Private cloud
Or on-premise deployment where policy requires it.
Role based access
Who can see, who can reply, and who can export.
Appointment automation
Book, reschedule and confirm inside the conversation.
Reminders
On WhatsApp, SMS or LINE, whichever the patient uses.
Language routing
Route to a team that speaks the patient language.
Call recording
With retention windows you configure.
Queue priority
Clinical questions ahead of general enquiries.
Contact timeline
Every call, message and ticket for one patient.
Multi level SLA
Different response targets by enquiry type.
Sentiment
Surface distressed conversations early.
Business hours
Out of hours handled explicitly rather than counted as failure.
Take the appointment admin off reception Connect a channel free and automate one booking flow.
Common questions
How is patient information protected?
The platform is ISO 27001 certified and hosted on AWS with single sign on and role based access that controls who can see, who can reply and who can export. Private cloud and on premise deployment are available where policy requires it, and the controls are published in the Trust Center.
Can patients book appointments in the chat?
Yes. The agent offers real availability, books the slot, writes it to Google Calendar, Outlook or your own booking system, and confirms. Reschedules and cancellations happen in the same conversation, and reminders go out on the channel the patient already uses.
Can clinical questions jump the queue?
Yes. Queue priority and multi level SLA keep a clinical question ahead of a billing or parking enquiry, and routing by language, department or urgency decides which team sees it first.
Which channels do patients reach us on?
Whichever you connect. LINE, WhatsApp, SMS, Messenger, web chat, email and phone all arrive in one queue with one timeline per patient. In Thailand that is usually LINE, which connects through the official Messaging API.
Give patients an easier way to reach you
Start free, or talk to us about deployment and retention requirements.
No credit card required. Cancel anytime.