Where is my order, answered instantly
Most retail support volume is three questions asked a thousand times: where is my order, can I return this, is it in stock. None of them need a person if the agent can reach your systems.
No credit card required.
What peak season actually breaks
Volume triples, the questions stay the same, and hiring for a six week spike never works.
Order status without an agent
Kai looks up the live order in your commerce or logistics system and answers in the customer language, day or night.
Every marketplace in one queue
WhatsApp, Messenger, Instagram, LINE, web chat, TikTok Shop and Lazada arrive in the same inbox with the same SLA.
Peaks handled without hiring
Campaign days and flash sales are where a support team breaks. Kai absorbs the repetitive volume so your people take the exceptions.
Built for the questions retail actually gets
Lookups and updates, not deflection
Connect your store over webhooks and the agent can check status, start a return, or update a delivery address inside the chat, then hand over anything unusual.
- Live order and delivery lookups
- Returns and address changes written back
- Escalation with the full thread attached
Sell where they message, serve there too
A customer who bought on Lazada and messaged on LINE is one contact with one history, not two tickets in two tools.
- Lazada and TikTok Shop alongside social and chat
- Live chat on your Shopify storefront
- One contact record across every channel
What the team gets
Shopify live chat
Installed through the theme editor, on the storefront where people buy.
Lazada messaging
Marketplace conversations in the same inbox as everything else.
TikTok Shop
Connected with an app key and authorisation code.
Order lookups
Live status pulled from your commerce or logistics system.
Returns flows
Started and recorded in the conversation, with an audit trail.
Campaign peaks
Kai takes the repetitive load so a sale day does not need temporary staff.
Multi language
Replies in the customer language, including Thai and Bahasa.
CSAT after resolution
Triggered by disposition, so you see satisfaction per issue type.
Sentiment scoring
Automatic per conversation, so angry threads surface early.
WhatsApp templates
Reach customers after the 24 hour window closes.
Contact history
Every order question, call and chat on one timeline.
Auto close
Silent conversations close themselves and save as auto resolved.
Try it before your next campaign Connect one channel free and let Kai answer the order questions.
What it changes at peak
Common questions
Can the AI agent check a real order status?
Yes. Connect your commerce or logistics system over webhooks and Kai looks up the live order, then answers in the customer language. It can also start a return or update a delivery address inside the chat, and hand anything unusual to a person with the thread attached.
Which marketplaces and channels connect?
WhatsApp, Messenger, Instagram, LINE, web chat, TikTok Shop and Lazada arrive in the same inbox on the same SLA, and live chat installs on a Shopify storefront through the theme editor. A customer who bought on Lazada and messaged on LINE stays one contact with one history.
What happens on a campaign day?
Kai absorbs the repetitive volume, which is most of it: where is my order, can I return this, is it in stock. Around 80 percent of that repetitive volume is resolved without a person, which is what makes a flash sale survivable without hiring temporary staff.
Does it reply in Thai?
Yes. Replies go out in the customer language, including Thai and Bahasa, and conversations route to a queue by language where you want a person involved. LINE, the channel most Thai shoppers use, connects the same way as every other channel.
Answer the order questions automatically
Start free, connect your store, and see what a campaign day looks like without the queue.
No credit card required. Cancel anytime.