Claims and policies, on the record
Insurance conversations have to be answered quickly and reconstructed later. That means every call recorded, every action logged, and nothing living in an agent personal WhatsApp.
No credit card required.
Why insurance support is different
The conversation is part of the file. If it cannot be retrieved, it did not happen.
Everything auditable
Calls recorded and transcribed, automated actions logged against the case, and access controlled by role rather than by trust.
One file per customer
Claim calls, policy questions and document chases sit on one timeline instead of across four systems.
First notice of loss, faster
Route claim conversations to the right team the moment they arrive, with SLA targets that separate urgent from routine.
Built for a regulated conversation
Every call reconstructable
Call detail records hold ring duration, queue wait, talk time, trunk, disposition and a link to the recording, so a disputed conversation can be reviewed exactly as it happened.
- Recording with configurable retention
- Full CDR per call leg
- Batch download for audits
Routine questions without a person
Policy status, renewal dates and document requirements can be answered by Kai from your own content, with identity checks before anything sensitive.
- Identity verification before sensitive actions
- Answers grounded in your policy documents
- Human handover with the full transcript
What matters here
ISO 27001 certified
Hosted on AWS with single sign on and access controls.
Private deployment
Private cloud or on-premise where a contract requires it.
Call recording
With retention windows and permissions you configure.
Full audit trail
Every automated action logged with what changed and when.
Roles and permissions
Access controlled across analytics, contacts, tickets, inbox, CX logs and reports.
Multi level SLA
Separate targets for first notice of loss and routine enquiries.
Queue routing
Claims, renewals and complaints to different teams automatically.
Case dispositions
Structured outcomes so you can report on why customers contact you.
Contact timeline
Every call, chat and ticket for a policyholder in one view.
Transcripts
Calls become searchable text attached to the case.
CSAT and sentiment
Tracked per conversation, so complaints surface before they escalate.
Business hours
Reporting that knows when you are closed.
See it on a claims queue Set up one queue free and route a real conversation through it.
Common questions
Can a disputed call be reviewed later?
Yes. Every call leg carries a call detail record with ring duration, queue wait, talk time, trunk and disposition, plus a link to the recording. Recordings can be downloaded in batches for an audit, and the retention window is one you configure rather than one we impose.
Is the platform certified?
The platform is ISO 27001 certified and hosted on AWS with single sign on and role based access. Private cloud and on premise deployment are available where a contract requires them. Certificates, controls, sub processors and policies are published in the Trust Center at trust.klink.cloud.
Can a first notice of loss be treated differently from a renewal?
Yes. Multi level SLA gives first notice of loss its own first response and resolution targets, and queue routing sends claims, renewals and complaints to different teams automatically rather than into one shared queue.
Can Kai answer policy questions?
It answers policy status, renewal dates and document requirements from your own content, with an identity check before anything sensitive, then hands over to a person with the full transcript attached so the policyholder is not asked to start again.
Put every policy conversation on the record
Start free, or talk to us about private deployment and retention requirements.
No credit card required. Cancel anytime.