klink.cloud vs Freshdesk
Native call center, AI, and 10+ channels — unlimited agents for $99/month flat. No Freshcaller. No Freshchat. No per-agent fees. No bill shock.
Drag the slider to your team size and watch the numbers speak for themselves.
Freshdesk Pro ($49) + Freshcaller Growth ($29) + Freshchat ($19) vs klink.cloud flat rate
You save with klink.cloud
With Freshdesk, voice support requires buying Freshcaller as a completely separate product — at full per-agent price. klink.cloud includes a full contact center out of the box.
klink.cloud is built with telephony at its core. Every plan includes a complete call center with no extra subscription required.
Freshdesk has no native telephony. To handle voice calls, you must subscribe to Freshcaller — a completely separate product with its own per-agent pricing.
An honest look at what you get — and what Freshdesk makes you pay extra for.
| Feature | klink.cloud ★ Recommended | Freshdesk |
|---|---|---|
| Pricing Model | ||
| Agent pricing model How you're billed as your team grows |
✓ Unlimited agents flat | Per agent / month |
| Starting price Monthly minimum to get started |
$99/mo — all inclusive | $15/agent + add-ons |
| True cost for 20 agents Including call center & chat |
$99/mo | $1,940+/mo |
| Communication Channels | ||
| Unified Omnichannel Inbox All channels in one workspace |
✓ All channels | ⚠ Partial |
| Built-in Voice / Call Center IVR, routing, recording, queues |
✓ Native — included | Freshcaller — separate $$$ |
| Live Chat Real-time customer messaging |
✓ Included | Freshchat — separate $$$ |
| WhatsApp, Instagram, Facebook Native social messaging |
✓ Native | ⚠ Limited / extra cost |
| LINE, Telegram, Viber Key channels in Asia & beyond |
✓ Included | ✗ Not available |
| Email + SMS Classic support channels |
✓ Included | ⚠ SMS extra cost |
| AI & Automation | ||
| Kai AI Agent Autonomous AI resolves tickets without agents |
✓ Included | ✗ Not available |
| Sentiment Analysis (real-time) Detect customer emotion on every conversation |
✓ Real-time | ✗ Not included |
| Call & Chat Auto Transcription Every interaction fully logged |
✓ Built-in | ⚠ Paid add-on |
| AI Topic Detection & Summaries Instant context for every agent |
✓ Included | ⚠ Pro plan + extra cost |
| Visual Workflow Automation Builder No-code automation canvas |
✓ All plans | ⚠ Pro+ only |
| Skills-Based + AI Ticket Routing | ✓ AI + rules | ⚠ Rules only |
| Analytics & Reporting | ||
| Real-Time Supervisor Dashboards Live queue and agent monitoring |
✓ Live | ⚠ Near real-time only |
| Custom Report Builder | ✓ All plans | ⚠ Higher tiers only |
| CSAT / NPS Surveys | ✓ Built-in | ⚠ Basic |
| Platform & Security | ||
| Uptime SLA | 99.99% | 99.9% |
| Multi-Level SLA Management | ✓ Included | ⚠ Pro only |
| CRM Integrations (Salesforce, HubSpot) | ✓ Enterprise | ⚠ Enterprise only |
| SSO Authentication | ✓ Included | ⚠ Enterprise only |
| Support & Onboarding | ||
| 24/7 Live Support | ✓ All plans | Pro & Enterprise only |
| Dedicated Onboarding Team | ✓ Included | Enterprise only |
| Free Data Migration from Freshdesk | ✓ Free | ✗ Not offered |
klink.cloud doesn't punish you for growing your team. Add as many agents as you need — the price stays the same.
Add your entire team, every agent, every shift — for the same $99/month. Scale from 5 to 500 agents without a single bill change.
IVR, call routing, queuing, recording, transcription, supervisor whisper & barge — all native. No Freshcaller subscription. No separate login.
Kai handles routine enquiries end-to-end with no human needed. Sentiment analysis, topic detection, and smart summaries included — not sold separately.
Email, voice, live chat, WhatsApp, Instagram, Facebook, LINE, Telegram, Viber and SMS — all unified. One workspace. One login. One bill.
Supervisor wallboards update in real time. Custom reports, agent performance, queue health — know what's happening before it becomes a problem.
Import all your Freshdesk data in one click. Your dedicated onboarding specialist gets your full team configured — usually in 2 hours.
Our team handles all the hard parts. Most customers are fully live within 48 hours.
Authorise via OAuth — we securely read your tickets, contacts, agents, knowledge base, custom fields, and SLA policies in minutes.
Our engine maps and transfers your full history — tickets, conversations, attachments, tags, automations, and SLAs. You do nothing.
Connect channels, configure your call center, set up automations, and train your team alongside your account manager. Usually under 2 hours.
We monitor your first week 24/7 and are on standby for anything that comes up. Zero downtime, guaranteed.
Hear directly from support leaders who made the move — and what happened next.
"We had Freshdesk, Freshcaller, and Freshchat — three separate logins, three invoices, three support teams to deal with. klink.cloud replaced all three for $99/month. Our agents love having everything in one screen and our CSAT jumped from 74% to 91% in the first month."
"We were paying Freshdesk $4,700/month for 30 agents across Freshdesk Pro + Freshcaller. klink.cloud costs us $99. We saved over $54,000 in the first year. The native call center is actually better — IVR setup took 20 minutes, Freshcaller took us a week."
"The thing that sold me was the pricing model. Freshdesk charges us every time we hire a new agent. klink.cloud doesn't. As we scaled from 8 to 35 agents our klink bill didn't change. The Kai AI agent now resolves ~40% of tickets without a human — that would've cost us thousands extra with Freshdesk."
"The migration was shockingly easy. Our entire Freshdesk history — 3 years of tickets — was in klink within 6 hours. Freshdesk's own migration tool took us 3 months years ago. The real-time supervisor dashboard is something we never had before. Our resolution time dropped 68%."
"Our WhatsApp and LINE volume was huge but Freshdesk barely supported them. With klink.cloud every channel — WhatsApp, LINE, Telegram, phone, email — lands in the same inbox. Our agents stopped missing messages. First-response time improved by 60%."
"I kept putting off switching because I assumed it'd be painful. It wasn't. The klink team did everything — all I did was approve the data import. We were live on a Thursday afternoon and by Friday morning the whole team was operating normally. No downtime, no lost tickets."
Join the teams who replaced Freshdesk, Freshcaller, and Freshchat with one flat-price platform — and never looked back.
$99/month · Unlimited agents · Free Freshdesk migration · Cancel anytime · 24/7 support