LINE OA, answered like every other channel
In Thailand LINE is not one channel among many, it is where the customer already is. Most businesses run it from the LINE Official Account Manager, which was built to broadcast to followers rather than to run a support team.
No credit card required.
Where the Official Account Manager runs out
One shared login, no queue, no assignment, and no way to answer what happened yesterday.
Official LINE Messaging API
Connect the Official Account you already have with its Channel Secret and Channel Access Token. Same account, same followers, same name in the chat header.
A queue, not a shared login
LINE arrives in the same inbox as calls, email and WhatsApp, with assignment, internal notes, queue routing and the same SLA clock.
Kai answers on LINE too
The AI agent answers from your own content, takes real actions through your APIs, and hands over to a person with the whole thread attached.
From connection to conversation
Two keys and a webhook
Take the Channel Secret and Channel Access Token from the LINE Developers Console, paste them into Message Integration, name the channel and enable the webhook. Nothing your customers see changes.
- The official LINE Messaging API, not a workaround
- Your existing Official Account, followers and QR code
- Group chats supported once the account is added as a friend
One customer, every channel
The LINE UID sits on the contact record, so the person who messaged you on LINE last month is the same person who calls today, on one timeline instead of two.
- LINE UID stored on the contact profile
- Auto assignment, auto close and wrap up
- One case history across LINE, phone, email and web chat
What you get on LINE
Official Messaging API
Connected with your own Channel Secret and access token.
Your existing account
Followers, account name and QR code stay as they are.
Shared team inbox
Assignment, transfer, internal notes and mentions.
Kai on LINE
The same AI agent, trained on the same knowledge.
Group chat
The bot works in LINE groups once your account is a friend.
LINE UID on contacts
So a LINE follower and a caller are one customer.
Queues and SLA
LINE measured on the same clock as every other channel.
Auto assign
Round robin distribution across available agents.
Auto close
Idle conversations close themselves and log as auto resolved.
Images, video and files
Handled in the thread instead of a screenshot passed around.
Inline translation
Read and reply across languages in the same window.
CSAT surveys
Triggered after resolution on the dispositions you pick.
Connect your LINE OA today Start free, paste two keys from the LINE Developers Console, and take LINE off a shared login.
Common questions
Do we need a new LINE Official Account?
No. You connect the account you already have using its Channel Secret and Channel Access Token, so your followers, your account name and the QR code you have already printed all stay exactly as they are.
Does LINE charge separately?
Yes. LINE gives the Messaging API a free allowance of 500 messages, and past that you upgrade the plan on your LINE Official Account. That is billed by LINE, separately from klink.cloud.
Can the AI agent work in group chats?
Yes, with one LINE rule worth knowing: a LINE user has to add your Official Account as a friend before they can invite the bot into a group chat.
Do LINE conversations sit with the rest?
Yes. LINE arrives in the same queue as WhatsApp, Messenger, Instagram, Viber, Telegram, email, web chat and calls, on the same SLA clock and searchable in the same CX log.
Can we still broadcast to followers?
Broadcasting stays where it is, in the LINE Official Account Manager. What changes is everything that happens after a customer replies, which is the part the Official Account Manager was never built for.
Put LINE where your team already works
Start free and connect your Official Account, or talk to us about moving a busy LINE OA onto a real queue.
No credit card required. Cancel anytime.