The whole customer conversation, in one platform
Most support stacks are three products stitched together: a phone system, a chat tool, and a reporting layer that agrees with neither. klink.cloud is one system, so a call and a WhatsApp thread from the same customer land in the same place.
No credit card required.
What you get in one subscription
Four capabilities that usually mean four vendors, four contracts and four copies of your customer data.
Every channel, one queue
Phone, WhatsApp, Messenger, Instagram, Telegram, LINE, email and live chat arrive in a single inbox with one conversation history per customer.
An AI agent that closes tickets
Kai answers from your documentation and takes real actions through your APIs, then hands over to a person when it should not decide alone.
Real telephony, not a dialler bolt-on
Numbers in over 100 countries or your own SIP trunk, with recording and transcription attached to the case automatically.
Built so the pieces actually know about each other
One thread per customer, not per channel
When someone calls after messaging on WhatsApp, the agent sees both. No copying between tools, and no asking the customer to explain it twice.
- Full history attached before an agent replies
- Assignment by language, VIP status or keyword
- Internal notes and handoffs inside the thread
One set of numbers everyone trusts
First response time, resolution time, SLA breaches and sentiment measured the same way across voice and chat, because they run on the same system.
- Live queue, agent and SLA dashboards
- Sentiment and CSAT per conversation
- Business hours aware, so nights do not count against you
Everything in the platform, in one list
No modules to license separately. This is what a workspace contains on any plan.
Unified inbox
Every channel in one queue, with saved views, internal notes, hold, wrap up and translation.
Cloud telephony
Inbound queues, outbound calling, recordings, transcription and full call detail records.
Kai AI agent
A visual studio, knowledge base, tools over webhooks and human handover, included on every plan.
Workflow automation
When, if, do rules that assign, reply, tag, set disposition, fire a webhook or close a case.
Tickets
Status, priority, assignee, custom fields, comments with @mentions, and a list or kanban board.
Contacts and companies
Custom fields, duplicate merging, CSV import up to 7,500 at a time, and an activity timeline per contact.
Queues and routing
Round robin, fewest assignments or random, with max cases per agent and global capacity limits.
Multi level SLA
Targets on first response and resolution, tracked per case as met or missed.
Six dashboards
Summary, Call, Inbox, Ticket, Workforce Management and AI, plus custom dashboards you build.
Reports and exports
CDR, call logs, recordings, abandoned calls, agent status and satisfaction, all exportable.
Roles and permissions
Toggle access across Analytics, Contacts, Tickets, Inbox, CX Logs, Reports and Settings per role.
Developer tools
Webhooks and API tokens, plus a Custom Channel on Enterprise to connect any messaging system.
See the whole platform on your data Try it free, connect one channel, and run a real conversation through it end to end.
What teams see after consolidating
See the whole platform on your own data
Connect one channel and watch a real conversation flow through inbox, automation and reporting.
No credit card required. Cancel anytime.