A local number wherever you sell
People answer local numbers and ignore foreign ones. Get a number in the market you are calling, or keep the ones you already have, and run both in the same platform as your chats.
No credit card required.
What a number actually has to do
Buying a number is easy. Making it work inside your support operation is the part that usually goes wrong.
Coverage where it matters
Numbers across the US, Europe and APAC, including Thailand, Malaysia and Singapore, with the local registration handled for you.
Or keep your carrier
Bring Your Own Carrier connects existing numbers, a PBX or a SIP trunk. Billed on concurrent calls from $50 a month for ten, so your telco keeps billing traffic.
Calls become part of the case
Recording and transcription attach automatically, so a call is as searchable as a chat and sits on the same customer timeline.
From activation to answering
Regulated, so not instant, but handled
Local telecom rules mean an activation form rather than a checkout. Most numbers are live within 24 to 48 hours; a few countries take 5 to 10 business days. Your first US or Canada number is free.
- Activation form so local requirements are met
- Most numbers live in 24 to 48 hours
- First US or Canada number free
Queues, recordings and reports included
The number arrives inside a contact center rather than on its own. Inbound queues, IVR, callback, recording and full call detail records come with it.
- Inbound queue groups with their own service level
- Call detail records down to queue wait time
- Recordings with playback and batch download
Not just the line
Local caller ID
So your call is answered instead of ignored as an unknown foreign number.
Bring your own carrier
Existing numbers, PBX or SIP trunk, billed on concurrent calls.
Inbound queue groups
Route to different teams by business need, each with its own target.
Queue callback
Offer a call back instead of hold music.
Call recording
With configurable retention and permissions.
Transcription
Calls become searchable text on the case.
Call detail records
Ring, queue wait and talk duration, trunk, status and tags per leg.
Abandoned call report
Exactly which callers you missed, with abandon rate per queue.
Agent status
Available, Away or Do Not Disturb, with a log of changes.
Pay as you go minutes
Top up like a prepaid plan; unlimited packages on request.
Regional infrastructure
Served from the nearest AWS local zone, so APAC traffic stays in APAC.
SMS on the same number
Where the country allows it, after brand name registration.
Claim your free number Your first US or Canada number costs nothing. Submit the activation form and most are live within 48 hours.
Common questions
How long does activation take?
Most numbers are live within 24 to 48 hours. A few countries require more paperwork and can take 5 to 10 business days. The activation form exists to meet local telecom regulation.
Can we keep our existing numbers?
Yes. Bring Your Own Carrier connects your numbers, PBX or SIP trunk, and your telco continues to bill traffic as it does today.
Are outbound minutes unlimited?
On Starter and Growth, calling is pay as you go, so you top up like a prepaid plan and pay for what you use. Unlimited packages are available through sales.
What about call quality in Asia?
The platform runs in the nearest AWS local zone, so APAC traffic is served from Singapore or Australia rather than crossing the Pacific, and per call quality is visible in reporting.
Put a number live this week
Start free, submit the activation form, and have local caller ID in days rather than weeks.
No credit card required. Cancel anytime.