Support that grows without a ticket meter
Gorgias sells you a ticket allowance, charges overage when a busy month goes past it, and charges $0.90 again for every conversation the AI resolves. klink.cloud puts no cap on tickets, includes telephony, and includes the first 1,000 resolutions.
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What the same volume costs on each platform
Move the sliders to your own numbers. Both platforms include unlimited agents, so the comparison is volume against volume.
Gorgias
klink.cloud
Gorgias figures use published list pricing on monthly billing: Starter at $10 for 50 tickets, Basic at $60 for 300, Pro at $360 for 2,000 and Advanced at $900 for 5,000, with overage at $0.40 per ticket on Starter and Basic and $0.36 on Pro and Advanced, plus the AI Agent at $0.90 per resolution. Voice and SMS are Gorgias add-ons billed on usage and are left out, so the Gorgias column is the conservative figure. klink.cloud is the $99 Growth plan with unlimited agents, no ticket cap, telephony included, 1,000 resolutions included and volume rates above that.
Where the two models actually differ
Seats are not the argument here. Gorgias includes unlimited agents too. The difference is what happens to the invoice on a busy month.
See it on your own channels Thirty minutes, your busiest queue, and the numbers for your volume.
Switching questions
What do you mean an AI resolution is billed twice?
On Gorgias a conversation the AI Agent resolves still counts against the ticket allowance that month, and then costs $0.90 as a resolution. Automating more of your support therefore does not reduce the ticket count you are paying for. On klink.cloud there is no ticket allowance to count against, so a resolved conversation is one charge.
We only handle a few hundred tickets a month. Is Gorgias cheaper?
At the bottom of the range, yes, and the calculator will show it. Basic at $60 for 300 tickets undercuts a $99 flat plan. The maths turns once volume grows or you add voice, because the plan tier steps up, overage starts and every AI resolution is $0.90 on top.
Does klink.cloud cap tickets the way Gorgias does?
No. There is no ticket allowance and no overage. Billing is on conversations the AI resolves, with 1,000 included in the $99 Growth plan and volume rates above that, so a spike in human handled tickets does not change the bill at all.
Where is Gorgias stronger?
Ecommerce depth. Editing an order, issuing a refund and attributing revenue to a support conversation are all first class in Gorgias, and its Shopify integration goes deeper than ours. If you are a Shopify only store with no phone line, that is a real advantage and this page is not going to pretend otherwise.
Price it against a busy month, not an average one
Connect one channel free, leave Gorgias running, and compare on the month your volume actually spikes.
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