Last modified: April 14th 2023.
klink.cloud is committed to upholding the highest standards of privacy and data security. We provide our users with full control over their personal information, including clear procedures for data deletion in compliance with our privacy commitments. If you wish to delete your data from our omnichannel CX platform, please follow the steps outlined below.
1. Overview of Data Collected
klink.cloud collects data as detailed in our Privacy Policy, which may include:
- User Account Information: Name, email address, contact details, and account settings.
- Service Usage Data: Communication logs, message content, and interaction history across different channels.
- Other Data: Any additional information provided explicitly during the use of our services.
2. How to Request Data Deletion
Users can request the deletion of their personal data at any time. To initiate the deletion process:
- Submit an Email Request: Send an email to support@klink.cloud with the subject line “Data Deletion Request.”
- Include the Following Details:
- Your full name
- The email address linked to your klink.cloud account
- A description of the specific data you wish to delete
3. Our Data Deletion Process
Upon receiving your request:
- Identity Verification: We will confirm your identity to protect the integrity and security of your data. You may be asked to provide additional verification details.
- Request Acknowledgment: We will send a confirmation email once your request is verified and the deletion process begins.
- Completion Timeline: Data deletion will be completed within 30 days of request confirmation. If delays occur due to legal or technical constraints, we will notify you.
4. Post-Deletion Information
- Once your data is deleted, it is permanently removed from our systems and backup storage.
- Any associated communications, logs, or data histories will be unrecoverable.
- We may retain anonymized or aggregated data for analytical purposes, but this data will not be linked to you in any way.
5. Limitations on Data Deletion
- Legal Compliance: Certain data may be retained to fulfill legal obligations or regulatory requirements.
- Ongoing Operations: If you are involved in ongoing customer support or transactions, related data may be retained until the completion of these activities.
6. Need Help? Contact Us
If you have questions or need further assistance with our data deletion policy, please reach out to us:
- Email: support@klink.cloud
7. Policy Updates
We may update our Data Deletion Policy periodically. Changes will be communicated via our website and, if necessary, directly to our users. Please review this policy regularly to stay informed about our data management practices.







