Ideas for teams who answer customers
Guides, comparisons and product news on omnichannel support, AI agents and cloud telephony.
How Ace Drive runs a WhatsApp concierge, and reaches back before you ask
Three in four Ace Drive conversations happen on WhatsApp, answered in about two and a half minutes, with a third of all conversations going the other way as confirmations, reminders and follow-ups.
How DALI puts every weekly deal on Viber, and gets replies back
DALI reaches Filipino shoppers with weekly promos, new store news and restock alerts on Viber for Business, from a verified sender, with every reply landing in the same klink.cloud inbox.
How TN Nursery turns abandoned carts into recovered sales with Kai
Kai calls TN Nursery shoppers the moment a Shopify cart is abandoned, converting half the calls it connects, and handles 94% of support conversations across chat and email on its own.
How Yindii runs support across three markets from one desk
Yindii supports food heroes in Singapore, Thailand and Hong Kong from one workspace, on in-app chat, LINE and WhatsApp, resolving in about ten minutes with 88% satisfaction.
How One Wallet launched support in three languages, without a call center
One Wallet went live with six channels and three languages in one inbox, so a lean team supports travelers across Thailand in English, Russian and Thai with no call center behind it.
How SomBank turned WhatsApp into a real contact center
Eight in ten of SomBank customers reach the bank on WhatsApp. On klink.cloud that traffic has queues, routing, tiered SLAs and a 16 second median first response.
How A Bank answers every customer in seconds, in two languages
A Bank unified phone, Facebook, Messenger and email into one bilingual contact center, with a median first response of 13 seconds and 99% of rated conversations ending satisfied.
How Credit+ built customer trust in three languages on one platform
Credit+ unified WhatsApp, Instagram, Facebook, TikTok, live chat and email into one AI-assisted inbox serving Darija, French and English, with sentiment scored on every conversation.
How TrueVisions NOW answers live sport fans in seconds with Kai
Kai resolves 67% of live chats on peak days for TrueVisions NOW, cutting first response from hours to under two minutes and turning support into a 24/7 conversion channel.
How Ooredoo Business built a recurring customer experience business on klink.cloud
How Ooredoo Business turned connectivity accounts into a recurring customer experience business with klink.cloud, growing revenue per account 3x.
How Navavej International Hospital Modernized Their Contact Center with K-LINK
Navavej International Hospital was running their entire contact center on an aging On-Premise NEC PBX — frequent hotline outages, no omnichannel support, zero visibility, and no after-hours coverage. K-LINK migrated their full contact center to the cloud in 5 weeks using a BYOC setup, preserving their existing 1507 hotline without changing a single number. The result: 99.9% uptime, 78% fewer missed calls, 24/7 AI coverage, and a 3x jump in agent productivity.
XtraSure's Journey to Seamless Customer Service with klink.cloud
In the bustling city of Yangon, XtraSure, an Authorized Apple Store, faced the challenge of streamlining their customer operations. Their sales and customer service team grappled with the complexities of managing inquiries across various channels, from phone calls to social media. That's when klink.cloud stepped in to transform their approach and revolutionize their customer service landscape.
Transforming Ninja Van Customer Service with K-LINK Omnichannel Contact Center Solution
Ninja Van, a last-mile logistics provider in Southeast Asia, faced a surge in customer inquiries during the pandemic. They adopted K-LINK's Omnichannel Contact Center Solution, which streamlined their operations and integrated voice, email, chat, and social media interactions. The swift onboarding of agents led to enhanced customer service, streamlined operations, personalized experiences, and adaptability. Ninja Van thrived and set new customer service standards by leveraging K-LINK's platform.
Toyota Transforms Communication with K-LINK Omnichannel Unified Communications
Toyota partnered with K-LINK's Unified Communications & Contact Center Solution to enhance communication, streamline operations, and deliver superior customer experiences. The result was improved interdepartmental collaboration, efficient customer support, and scalable growth, solidifying Toyot's position as an industry leader.
Sweety Home's Stellar Customer Service Upgrade with K-LINK Cloud Contact Center Platform
Customer Success Story of SweetyHome
Empowering English Language Learning at Wall Street English with K-LINK Unified Communications
Wall Street English Myanmar, an English language learning academy, partnered with K-LINK, a cloud communication platform provider, to enhance communication and streamline operations. K-LINK's Unified Communications & Contact Center Solution consolidated communication channels, optimized call routing, and ensured scalability. The partnership led to increased student enrollment, improved operations, empowered language coaches, and readiness for future growth. By leveraging K-LINK's technology, Wall Street English Myanmar continues to empower language learners and build a brighter future for English education in Myanmar.
Customer Success Story : Transforming Customer Support at Asia Royal Hospital with Our Cloud Call Center Solution
Asia Royal Hospital significantly improved its customer support and operational efficiency by implementing K-LINK's cloud call center solution.
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